Fraser Health and BC Emergency Health Services wins Award of Merit for enhancing the patient care experience and increasing capacity to provide quicker access to emergency services.
Fraser Health serves the largest population in the province, making efficient use of time and resources critical. Working with BC Emergency Health Services (BCEHS), a standardized system was created for emergency department staff and ambulance paramedics to work more collaboratively and apply improvements in managing patient offloading and triage to waiting room turnover.
By building collaborative exit strategies, ambulance turnaround times were reduced by more than 50 per cent, and BCEHS became the first ambulance service in Canada to achieve an average 30 minute turnaround at hospitals.
For developing frontline leadership, enhancing the patient care experience and increasing capacity to provide quicker access to emergency services, BC Emergency Health Services and Fraser Health were presented an Award of Merit at the 2018 BC Health Care Awards.